Just a note to say how pleased we are with the service of 101 Mobility. Efficient as well as very friendly and knowledgeable. Mike Bryson was so very helpful and had so much patience to explain and assist us. In the office – Liz couldn’t have been more helpful and kind, as well. Our wish is that the VA will use them to service their veterans time and time again. We thank 101 Mobility with all our heart. Sincerely, Ed & Dolores
June 16, 2019
Had the product I wanted, people were friendly and knowledgeable. Could not ask for a better experience, so far, but it has only been two days. I look forward to a continued positive relationship.
I have two older indoor stairlifts that need servicing every now and then. Nick Lopez and his employees quickly respond to any request I've had for repairs. I'd highly recommend them to anyone.
Also I purchased an outdoor stairlift from 101 Mobility. It was installed promptly and has been working perfectly ever since. I've always had excellent service from them.
I was laid up in the hospital with double knee repair and needed a ramp for when I would come home in less than two weeks. I gave 101 Mobility a call and a representative went to my home that day and called me with information on what would be needed and emailed a quote the next day. They took care of everything and the ramp was installed in plenty of time before my discharge. I was happy to work with a local (for me) company and would recommend them to anyone.
From the beginning stage of in-home consultation, to the follow-up through emails/calls, to the final step of installation - 101 Mobility exceeded my expectations for this process. As we all know, if a company like this is visiting your home, we are probably going through some type of emotional and physical change in the house with a loved one or family member. My experience with the team at 101 made this transition a POSITIVE one. Having the chairlift brings freedom to a person/people that might otherwise have to leave their home. This has been one of the best investments our family has ever made! We are overjoyed!! Thank you!
The service man was extremely knowledgeable and friendly. He was also very concerned about making sure he didn’t dirty my floor since the weather was crummy. He explained everything to me that I needed to know and was timely with the job.
Dependable, friendly, do nice work, family like business. I just recommended you and gave your phone number to someone else in South Elgin about five minutes ago. They will be calling you.
I will be calling you again to put handrails out front. We’re just a little short of money now.
They did a great job installing the chair lift at my parents’ house. My dad said the installer was great and took time to explain what he was doing and go through troubleshooting with my Dad so he can fix stuff if things go wrong. My dad was very satisfied with the entire process.
My wife and I were very impressed by Nick's outstanding customer service. He really took the time to make sure that we were comfortable with the LiftKar that we rented while my wife recovered from foot surgery. The LiftKar has been a lifesaver going up and down stairs. Great product and service!
Everyone at 101 Mobility is very professional, polite, and compassionate! From the very start of getting a quote all the way to the installation was one of the best experiences in dealing with a company that I've had. The salesperson who came out to give the quote was very detailed and knowledgeable. The office staff is professional and quick to respond to our requests. And the installer is very experienced and was considerate and respectful of our home. Knowing that if any issues arise with the equipment 101 Mobility is there 24/7 gives us peace of mind. Thank you 101 Mobility for making our situation better!
my co-worker told me she had not seen me this happy, the day I had the ramp installed. This has made a difference in my life as a caregiver.
I am glad I made the decision about getting a ramp because I had no clue about how to go about doing this and your agency helped me with this process.
the installer was a great guy, sensitive, polite and knew what he was doing
Worked with us to get our older chairlift up and running. Service tech was very professional, not only fixed the problem but when thru entire system to ensure everything was up to his high standards. He cleaned up the chairlift and work area.
I do not usually write any recommendations however I would highly recommend 101 Mobility.
Mobility 101 offered fair pricing, responsive communication, and excellent customer service. Every person I interacted with over the course of our chair lift rental agreement was personable and helpful.
The whole process to choose and install a ramp was very easy and quick. We were also impressed with Jon who did the measurements and estimate in the rain and Max who did the installation the day before a major holiday in the cold and rain. They show a level of dedication that you just don't see very often. We are very happy with our purchase and our experience.
The people make your company and my experience was exceptional. Everyone treated me as if I was a part of the family. Liz was outstanding from my first phone call thru the installation. Max worked very hard to make the installation and consulted with me about options during the installation. Liz and Max are huge assets to the company. Thank you for the good service.
the ramp I purchased from you yesterday, will enable my brother my oldest sister and the wife of a good friend to come to our house tomorrow and celebrate Thanksgiving together ,with family and friends.
What else is there ?
I was also treated very kindly by the owners wife,a young lady at the frond desk and a gentleman who loaded the ramp on my car with plenty of cardboard to protect the interior of the car. I appreciate his care.
I hope to be healthy enough to never use your products. But if I have too, you are my guys.
Competent and friendly personnel. Expert installation 5 years ago and recently provided maintenance to solve some issues on the aging chair lift. In addition, Mike re-greased the chains, stopped the seat from wobbling, fixed a loose wire that kept coming loose, adjusted the sensors on the foot rest that had kept the chair stuck in one position, replaced one of the remotes, cleaned both the rail and the copper contacts. He explained how to deal with the loose seat and the stuck chair if that happens again and also how to clean the rail. He was very informative and personable.
Your rep came out with the stair lifter as that as what my father had ordered. Knowing that Mom was suffering from cancer and it was in the pelvis, he felt that would be to rough on Mom. Came back on Monday with an outdoor stair lift. Much smoother for Mom. He was a pleasure to talk with, very efficient and absolutely correct about the lift. Thank you.
Great guys who bent over backwards to help me. I needed a stairs chairlift installed in a day. It was done in record time.
You are lucky to have such good, compassionate employees! Raises for both Jonathan F. and Mike B.
The installation process went very smoothly and everything is working quite well.
We appreciate the installer's expertise and the great cooperation and information we received from Jonathan and the entire staff.
Liz and John at 101Mobility were the calm in our personal storm of getting my father home after 10 weeks at a rehab facility. They were knowledgeable problem solvers. They were kind and intelligent and understanding. Also, even when their offices were flooded by a water pipe that burst, John continued to stay in contact with me daily until all our equipment was ordered and delivered in a priority situation. Quotes and proposals were written and discussed quickly and thoroughly.
They came to my parents' home and helped us consider the options for making home accessible for my father. They are considerate of expense and safety, and they listened carefully to our concerns. There was no charge for the consultation. John stayed and talked through different "trouble spots" in the house without rushing or making me feel worried about the time.
Thank you for caring to make our difficult transition so much smoother.
the salesman (Jonathan Fadler) was great and the service tech was great too
good job and the product seems to be working good
Your office girl (Kalsey) was very friendly and so far we are very satisfield
I think the service is very good, very helpful,very courteous. The problem I've had is reoccurring which makes me feel it's a poor design. In order to get my chair lift out of the car the cord seems to pull and loose connection.
Around 6:30 pm my 91 year old mom’s stair chair suddenly stopped working, which meant she could not leave her basement apartment. I immediately called Bruno(where I bought the chair) who was absolutely no help except to give me 2 phone numbers of repairmen I called them both and left messages about the problem. Within an hour I had heard from 101 Mobility, explained the problem and he was at my house to fix the chair. He quickly diagnosed the dead batteries, replaced them and had the chair working perfectly. He even greased the tracks, which no past repairman had even said was necessary. I was truly blown away by the customer service we received and would recommend them without reservation.
Nick and his staff are very compassionate and very accommodating in taking care of their customers needs and offered great solutions to making sure our needs were met. Nick opened up for us on a Saturday several times as we traveled in from the Rockford area to make the needed repairs to get my scooter repaired. I would only recommend them to my friends in taking care of concerns they may have! 101 Mobility is the only source I will ever need for my future needs.Great job Nick, Elizabeth and Mike we are forever grateful for your dedication, compassion and spending the time with us in my making my life easier to be mobile. PUT ME ON YOUR AD CAMPAIGN AND INFOMERCIALS!!!
I really cannot say enough about the customer service we received! We were in an emergency situation and Nick came to our rescue. I had spoken with another company and couldn’t get a stair lift installed in less than 2 weeks. We needed it immediately! I called Nick on a Saturday afternoon, and we had the Bruno Elite installed by Monday! Every person, including Mike the installer were fabulous! Just to emphasize how incredible they are, we had an issue with it on Easter and without hesitation Nick came out and fixed it himself. Literally within an hour of my call. I can say without hesitation Mobility One is one of the best companies I’ve ever had the pleasure of using!!
Sincerely... Laura Holland
From the moment i contacted the company i knew they were serious about helping and provided me with all of the right information i was looking for. Everyone i spoke with on the phone have been very helpful. When we met Nick in person, he made us feel very comfortable as far as choosing them to help us with our needs. We decided to choose them since they seemed very professional.
I was able to get a product that served all of my needs. It's a sturdy machine and was very affordable, even costing less than some machines having less to offer. Nick came out to the house to measure and make his recommendation. Nick and his family are local. Max did a great job on the installation and didn't leave until I knew exactly how to use the stairlift.
101 Mobility came recommended to us from someone in a related industry and their care and professionalism clearly showed the recommendation was well deserved. We were overseas and needed to have my mother's home ready for her when she returned from the hospital. They were responsive and considerate, working with us and with friends in Chicago under a tight deadline and adjusting to our needs seamlessly, even during a difficult time. 101 Mobilty has my family's heartfelt gratitude.
My wife sustained a catastrophic fracture to her lower leg which prevented her from accessing the second floor of our home. I learned of 101 Mobility of Elgin. I spoke to Kelsey and was informed that Nick could come to our home the next day and assess what devices were available. Nick Lopez came out the next day and showed us some devices that could meet our needs. Nick even demonstrated a LiftKar that he had in his vehicle. We decided that the LiftKar would be the solution. Two days from the initial phone call Nick delivered and trained us in its use. Nick is a true ambassador for 101 Mobility and the range of products available.
The unit is sturdy and compact. Its a life saver for my 90 yr old uncle to go down 7 steps to reach the garage floir or 7 steps up. I feel a lot safer having him sit down and smoothly ride versus taking a chance of him falling while struggling going up or down these 7 steps. He finds it relaxing and secure sitting in it. I can rest easily knowing he is safe and secure.
I WAS IMPRESSED WITH HOW HELPFUL THE REP. WAS TO AID ME IN COMING UP WITH A WORKABLE SOLUTION TO MY RAMP ISSUE.
ALSO APPRECIATED ASSISTANCE I NEEDED IN HAVING A STAIR LIFT REMOVED. TECHS WERE VERY PERSONABLE AND COMPETENT.
Before I made my way to your location to have my lift installed I spoke with Liz and Kelsey on many occasions. We laughed and kidded around during those calls, but when it came down to the installation it was all business with a little bit of laughing during the process. I think that it took around 4 ½ hours but was I ever impressed with what I saw. I do not remember the name of the man who installed it but he actually took the time during his work to explain things to me as he went on. Throughout the time that I have been sent to you to take care of my needs I was treated kindly and professionally. I was able to move around and watch what was being done, not to mention talk with Nick, Liz and Kelsey. That made my wait worth everything. It is companies like yours that will be around for a very long time. I appreciate all of what you have done for me, as a Vietnam Veteran and my wife.
Dear Ms. Jackson, We thank you for your assistance in this matter. We will recommend your company because the bottom line is you are honest, fair and offer a great product. Our lives have been turned upside down with all the challenges with my parents’ health issues these past two years. Stress and worry is an understatement. Your kind gesture has helped more than you can imagine. May you have a peaceful and joyous Holiday. It has been a pleasure working with you. Kindest Regards,