Just a note to say how pleased we are with the service of 101 Mobility. Efficient as well as very friendly and knowledgeable. Mike Bryson was so very helpful and had so much patience to explain and assist us. In the office – Liz couldn’t have been more helpful and kind, as well. Our wish is that the VA will use them to service their veterans time and time again. We thank 101 Mobility with all our heart. Sincerely, Ed & Dolores
Competent and friendly personnel. Expert installation 5 years ago and recently provided maintenance to solve some issues on the aging chair lift. In addition, Mike re-greased the chains, stopped the seat from wobbling, fixed a loose wire that kept coming loose, adjusted the sensors on the foot rest that had kept the chair stuck in one position, replaced one of the remotes, cleaned both the rail and the copper contacts. He explained how to deal with the loose seat and the stuck chair if that happens again and also how to clean the rail. He was very informative and personable.
Your rep came out with the stair lifter as that as what my father had ordered. Knowing that Mom was suffering from cancer and it was in the pelvis, he felt that would be to rough on Mom. Came back on Monday with an outdoor stair lift. Much smoother for Mom. He was a pleasure to talk with, very efficient and absolutely correct about the lift. Thank you.
Great guys who bent over backwards to help me. I needed a stairs chairlift installed in a day. It was done in record time.
You are lucky to have such good, compassionate employees! Raises for both Jonathan F. and Mike B.
The installation process went very smoothly and everything is working quite well.
We appreciate the installer's expertise and the great cooperation and information we received from Jonathan and the entire staff.
Liz and John at 101Mobility were the calm in our personal storm of getting my father home after 10 weeks at a rehab facility. They were knowledgeable problem solvers. They were kind and intelligent and understanding. Also, even when their offices were flooded by a water pipe that burst, John continued to stay in contact with me daily until all our equipment was ordered and delivered in a priority situation. Quotes and proposals were written and discussed quickly and thoroughly.
They came to my parents' home and helped us consider the options for making home accessible for my father. They are considerate of expense and safety, and they listened carefully to our concerns. There was no charge for the consultation. John stayed and talked through different "trouble spots" in the house without rushing or making me feel worried about the time.
Thank you for caring to make our difficult transition so much smoother.
the salesman (Jonathan Fadler) was great and the service tech was great too
good job and the product seems to be working good
Your office girl (Kalsey) was very friendly and so far we are very satisfield
I think the service is very good, very helpful,very courteous. The problem I've had is reoccurring which makes me feel it's a poor design. In order to get my chair lift out of the car the cord seems to pull and loose connection.
Around 6:30 pm my 91 year old mom’s stair chair suddenly stopped working, which meant she could not leave her basement apartment. I immediately called Bruno(where I bought the chair) who was absolutely no help except to give me 2 phone numbers of repairmen I called them both and left messages about the problem. Within an hour I had heard from 101 Mobility, explained the problem and he was at my house to fix the chair. He quickly diagnosed the dead batteries, replaced them and had the chair working perfectly. He even greased the tracks, which no past repairman had even said was necessary. I was truly blown away by the customer service we received and would recommend them without reservation.
Nick and his staff are very compassionate and very accommodating in taking care of their customers needs and offered great solutions to making sure our needs were met. Nick opened up for us on a Saturday several times as we traveled in from the Rockford area to make the needed repairs to get my scooter repaired. I would only recommend them to my friends in taking care of concerns they may have! 101 Mobility is the only source I will ever need for my future needs.Great job Nick, Elizabeth and Mike we are forever grateful for your dedication, compassion and spending the time with us in my making my life easier to be mobile. PUT ME ON YOUR AD CAMPAIGN AND INFOMERCIALS!!!
I really cannot say enough about the customer service we received! We were in an emergency situation and Nick came to our rescue. I had spoken with another company and couldn’t get a stair lift installed in less than 2 weeks. We needed it immediately! I called Nick on a Saturday afternoon, and we had the Bruno Elite installed by Monday! Every person, including Mike the installer were fabulous! Just to emphasize how incredible they are, we had an issue with it on Easter and without hesitation Nick came out and fixed it himself. Literally within an hour of my call. I can say without hesitation Mobility One is one of the best companies I’ve ever had the pleasure of using!!
Sincerely... Laura Holland
From the moment i contacted the company i knew they were serious about helping and provided me with all of the right information i was looking for. Everyone i spoke with on the phone have been very helpful. When we met Nick in person, he made us feel very comfortable as far as choosing them to help us with our needs. We decided to choose them since they seemed very professional.
I was able to get a product that served all of my needs. It's a sturdy machine and was very affordable, even costing less than some machines having less to offer. Nick came out to the house to measure and make his recommendation. Nick and his family are local. Max did a great job on the installation and didn't leave until I knew exactly how to use the stairlift.
101 Mobility came recommended to us from someone in a related industry and their care and professionalism clearly showed the recommendation was well deserved. We were overseas and needed to have my mother's home ready for her when she returned from the hospital. They were responsive and considerate, working with us and with friends in Chicago under a tight deadline and adjusting to our needs seamlessly, even during a difficult time. 101 Mobilty has my family's heartfelt gratitude.
My wife sustained a catastrophic fracture to her lower leg which prevented her from accessing the second floor of our home. I learned of 101 Mobility of Elgin. I spoke to Kelsey and was informed that Nick could come to our home the next day and assess what devices were available. Nick Lopez came out the next day and showed us some devices that could meet our needs. Nick even demonstrated a LiftKar that he had in his vehicle. We decided that the LiftKar would be the solution. Two days from the initial phone call Nick delivered and trained us in its use. Nick is a true ambassador for 101 Mobility and the range of products available.
The unit is sturdy and compact. Its a life saver for my 90 yr old uncle to go down 7 steps to reach the garage floir or 7 steps up. I feel a lot safer having him sit down and smoothly ride versus taking a chance of him falling while struggling going up or down these 7 steps. He finds it relaxing and secure sitting in it. I can rest easily knowing he is safe and secure.
I WAS IMPRESSED WITH HOW HELPFUL THE REP. WAS TO AID ME IN COMING UP WITH A WORKABLE SOLUTION TO MY RAMP ISSUE.
ALSO APPRECIATED ASSISTANCE I NEEDED IN HAVING A STAIR LIFT REMOVED. TECHS WERE VERY PERSONABLE AND COMPETENT.
Nick Lopez and 101 Mobility are one of the best companies I have ever dealt with. They are efficient, on time, deliver and install an excellent product. When I've needed a repair or a new battery, which is rare, someone comes very promptly to solve the problem. Their personnel are pleasant and friendly. I highly recommend 101 Mobility. I can't thank them enough.
I sent you an email thanking you for the excellent service. Upfront process
with Nick was very professional, informative and helpful and pleasant.
Product is great and the installation that Mike and Max did was terrific.
Thanks for a great job/experience.
I'd be happy to provide testimonial; if interested, we should discuss as
I have some thoughts on how to make it most engaging.
The specifications provided to me were detailed and clear for the items I needed - specifically a ramp and a stairlift. The salesperson I met with was very knowledgeable and made suggestions to upgrade the stairlift.. I was given choices and comparisons between special features and costs which were very helpful in making a decision, and I am very happy with the end result.
I would recommend 101 Mobility to others without hesitation.
The service person who delivered the lift worked very patiently to find just the right sling to work well for the patient. He carefully explained all the functions of the lift and all its safety features and how they worked. After seven months of use several times a day, it has never failed to work properly. The lift is user friendly and obviously sturdy. I like the product and am very pleased with the service provided by 101 Mobility.
My husband and I both appreciated your company's responsiveness to our requests for information and advice; the professionalism, care and concern of your staff; the quality of the product and services we employed; and your reasonable pricing.
The products we have are 2 chair lifts and an outdoor ramp. They are very well constructed and maintained. The service of fixing any problem with the chair lifts has been quick and highly professional.
My wife and i live in Iowa, and have a daughter and son-in-law that live in Oswego Ill.
We wanted to surprise them with a stair lift so our son in-law had access to their lower level .
What a pleasure working with the staff at 101 Mobility from the receptionist to the managers.
All were very helpful and respectful of all the needs and details associated in this purchase/install.
The installer was very prompt and did a fantastic job of installation. What I was most impressed with was his willingness to go over every aspect of the usage of the new lift with my son in-law and even encouraged him to call if he had any questions on anything.
Great experience! Thanks Liz and Steve
Very professional from start to finish. Went above and beyond to get the lift in asap!! Would highly recommend this company to anyone who needs these products!! Very satisfied with everyone and everything!!
My wife just got out of hospital and was having great difficulty getting up and down stairs. I had to help her each time and we have a tri-level home. Jonathan Fadler came out to give us a quote on renting two stair lifts on a temporary stair lifts. He listened to us very well, understood our needs and came back with a detailed quote. The reason for temporary, is that we want and will move closer to our children in Wisconsin. The reason that we did not get them installed had nothing to do with the company they were great. The physical therapists that visited our home said that stair climbing (limited) would be good for her. So we will have additional bannisters installed on stairs and grab bars in baths. We highly recommend this company if you need a stair lift. [FIRST NAME REMOVED] and Sandy [LAST NAME REMOVED]
Before I made my way to your location to have my lift installed I spoke with Liz and Kelsey on many occasions. We laughed and kidded around during those calls, but when it came down to the installation it was all business with a little bit of laughing during the process. I think that it took around 4 ½ hours but was I ever impressed with what I saw. I do not remember the name of the man who installed it but he actually took the time during his work to explain things to me as he went on. Throughout the time that I have been sent to you to take care of my needs I was treated kindly and professionally. I was able to move around and watch what was being done, not to mention talk with Nick, Liz and Kelsey. That made my wait worth everything. It is companies like yours that will be around for a very long time. I appreciate all of what you have done for me, as a Vietnam Veteran and my wife.
Dear Ms. Jackson, We thank you for your assistance in this matter. We will recommend your company because the bottom line is you are honest, fair and offer a great product. Our lives have been turned upside down with all the challenges with my parents’ health issues these past two years. Stress and worry is an understatement. Your kind gesture has helped more than you can imagine. May you have a peaceful and joyous Holiday. It has been a pleasure working with you. Kindest Regards,